产品运营主管

1周前 - STRIPE - San Francisco,CA
金融分析 Full-time 加利福尼亚 市场 营销
H1B Sponsor概率: 48%
在线网申
*该工作申请名额还有10次。
产品运营是Stripe的最新成员,将直接与产品和工程部门合作,以确保我们向用户发布的产品令人愉快和高品质。作为跨越Stripe的面向用户的团队的统一声音,该团队将负责向我们的产品团队传达​​用户反馈和见解,推动产品发布和优先级排序流程的改进,并通过产品管理和产品营销团队简化任何运营挑战。由于这是一项新功能,我们正在寻找一位领导者来孵化和扩展此功能,并有机会在未来领导该团队。

产品运营团队应该:

作为产品专家,帮助解决任何产品问题。
简化并优先处理用户团队中的错误和功能请求。
使用您收集的数据来确定团队的优先事项,并为我们的主要问题提出创新的解决方案。
与产品团队密切合作,指导他们的优先级和产品路线图,并倡导可以改善用户体验并减少不必要的用户交互的解决方案。
帮助产品团队项目管理跨用户团队的启动(里程碑,测试等)的关键方面。
确保向面向用户的团队推出产品顺利进行。
开发可扩展的流程以确保更快的产品发布和开发。
与产品和用户团队一起处理文档。
与PM和PMM合作以实现beta。
我们理想的候选人将有以下许多方面:

能够深入了解技术产品并了解什么是不可能的。
能够使用和组织大型数据集。
能够识别趋势并从数据中生成总体见解。
您可以根据定量和定性数据对请求进行优先排序。
体验与许多不同团队的互动,包括产品和工程团队。
良好的沟通技巧,喜欢与用户互动和代表我们的用户。
强大的项目管理能力,注重细节。
使用技术产品和与用户交互的经验。
1 - 2年直接人员管理经验者优先。
预计任何单一候选人都不具备所有这些领域的专业知识 - 我们正在寻找在少数领域特别强大的候选人,并且在其他领域有一些兴趣和能力。


Product Operations is the newest addition to Stripe and will work directly with Product and Engineering to ensure the products we release to our users are delightful and high-quality. As the unified voice from user-facing teams across Stripe, this team will be responsible for communicating user feedback and insights to our product teams, driving improvements to our product launch and prioritization process and streamlining any operational challenges with Product Management and Product Marketing teams. As this is a new function, we’re looking for a leader to incubate and scope this function with the opportunity to lead this team in the future.


The Product Operations team is expected to:

  • Function as an expert on the product and help with any product question escalations.
  • Streamline and prioritize bugs and feature requests across user teams.
  • Use the data you’ve gathered to identify the team’s priorities and come up with innovative solutions to our top issues.
  • Work closely with product teams to guide their prioritization and product roadmaps, and advocate for solutions that will improve user experience and decrease unnecessary user interactions.
  • Help product teams project manage key aspects of the launch (milestones, testing, etc) across user teams.
  • Make sure product roll outs to our user-facing teams go smoothly.
  • Develop scalable processes to ensure faster product launches and development.
  • Work with product and user teams on documentation.
  • Work with PMs and PMMs to operationalize betas.

Our ideal candidate will have many of the following:

  • Ability to go in-depth with technical products and understand what is and is not possible.
  • Ability of working with and organizing large data sets.
  • Ability to identify trends and generate overall insights from data.
  • You’re able to make tough calls on prioritizing requests based on quantitative and qualitative data.
  • Experience interacting with many different teams, including product and engineering teams.
  • Strong communication skills and enjoys interacting with and representing our users.
  • Strong project management ability with great attention to detail.
  • Experience working with a technical product and interacting with users.
  • 1-2 years direct people management experience preferred.

It’s not expected that any single candidate would have expertise across all of these areas—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

在线网申
*该工作申请名额还有10次。